Terms & Conditions

Customers accept the online ordering service provided by Hanz must agree and accept the following ordering terms in order to enjoy the online ordering and delivery services. The relevant terms apply to Malaysia and other regions.

 

Order online:

  • The acceptable purchase amount for each online order (excluding shipping costs) ranges from a minimum of RM100 to a maximum of RM5000.

  • Since the order form is processed by computer, it cannot be cancelled or changed midway after the order, so please be aware. Hanz is not responsible for order issues arising from the computer system.

  • After ordering, even if additional purchases of similar or other products are made on the same day, Hanz may regard it as another order and charge related postage and handling fees, so please make the correct purchase.

  • Customers order online, but regardless of any transaction, even if the computer system shows that the transaction has been completed, Hanz has the right to cancel the transaction after notifying the customer. Hanz reserves the final right to accept the order.

  • When customers fill out the order form, please confirm that the name, email address, phone number, and delivery address are correct to ensure that the goods arrive at the designated location quickly. If there is any loss caused by the wrong information provided by the customer, Hanz shall not be responsible or compensate.

  • If the customer fails to pay and notify Hanz within ten days, the transaction will be automatically cancelled.

  • The products sold are all taken in kind. Due to the influence of the environment, light, printing and picture combination during shooting, the actual goods may be slightly different from the actual products as displayed, please beware of that.

  • If you find that the quality of the sold product is defective after opening, please return the opened product and the original packaging together with the relevant delivery note and receipt to our company and notify us within 7 working days after the arrival of the goods (Excluding man-made damage), we will deal with the problem for the customer as soon as possible. If more than 7 days after the arrival of the goods, the customer will treat it as the transaction is completed, and Hanz’s responsibility has been completed.

  • If the quality of the sold product is found to be defective after opening, the customer can return the opened product and the original packaging together with the relevant delivery note and receipt to our company, and we will deal with the problem immediately.

  • Most of the goods sold are imported with original packaging. Hanz should do its best to ensure sufficient supply of goods. Occasionally, some goods may be out of stock due to delays in the import period. If there is a shortage of goods, we will notify customers separately that refunds due to shortages will be returned within one month; we apologize for any inconvenience caused.